{"id":122269,"date":"2026-02-25T16:12:12","date_gmt":"2026-02-25T16:12:12","guid":{"rendered":"https:\/\/ekamu.net\/?p=122269"},"modified":"2026-02-25T16:12:12","modified_gmt":"2026-02-25T16:12:12","slug":"vodafonedan-ev-interneti-musterilerine-yeni-hizmet-sorun-onceden-tespit-edilecek","status":"publish","type":"post","link":"https:\/\/ekamu.net\/index.php\/2026\/02\/25\/vodafonedan-ev-interneti-musterilerine-yeni-hizmet-sorun-onceden-tespit-edilecek\/","title":{"rendered":"Vodafone\u2019dan ev interneti m\u00fc\u015fterilerine yeni hizmet: Sorun \u00f6nceden tespit edilecek"},"content":{"rendered":"<p><figure> <span> <img decoding=\"async\" src=\"https:\/\/ekamu.net\/wp-content\/uploads\/2026\/02\/vodafonedan-ev-interneti-musterilerine-yeni-hizmet-sorun-onceden-tespit-edilecek-0-jezdX1De.jpg\"\/> <\/span> <strong>Vodafone<\/strong>, ev interneti hizmetlerinde m\u00fc\u015fteri deneyimini ileri ta\u015f\u0131mak <strong>amac\u0131yla<\/strong> Nokia i\u015f birli\u011fiyle geli\u015ftirdi\u011fi <strong>Ak\u0131ll\u0131 M\u00fc\u015fteri Deneyimi Platformu<\/strong>\u2019nu devreye ald\u0131. Yeni sistemle birlikte, ev i\u00e7i internet performans\u0131 anl\u0131k olarak analiz edilerek kullan\u0131c\u0131 <strong>\u015fikayeti olu\u015fmadan \u00f6nce sorunlara m\u00fcdahale<\/strong> edilebilecek. <\/figure>\n<p>Platform, m\u00fc\u015fterilerin modemlerinden toplanan anonim verileri analiz ederek m\u00fc\u015fteri deneyimini g\u00fcnl\u00fck ve saatlik bazda g\u00f6r\u00fcn\u00fcr k\u0131l\u0131yor. B\u00f6ylece, hem tekil kullan\u0131c\u0131lar\u0131n internet deneyimi hem de genel servis trendleri anl\u0131k olarak takip edilebiliyor.<\/p>\n<p><b>Sorunlar otomatik olarak belirlenecek<\/b><\/p>\n<p>Platformun temelinde, Nokia taraf\u0131ndan sabit \u015febekeler i\u00e7in geli\u015ftirilen yapay zeka destekli analitik \u00e7\u00f6z\u00fcm\u00fc yer al\u0131yor. Sistem, servis kalitesi ve deneyim g\u00f6stergeleri \u00fcreterek ev i\u00e7i internet performans\u0131n\u0131 etkileyen unsurlar\u0131 <strong>otomatik bi\u00e7imde tespit ediyor<\/strong>. Elde edilen veriler, hem operasyon ekiplerine hem de m\u00fc\u015fteri bak\u0131m birimlerine daha isabetli i\u00e7g\u00f6r\u00fcler sunuyor.<\/p>\n<p>Payla\u015f\u0131lan verilere g\u00f6re problem ya\u015fayan m\u00fc\u015fterilerin <strong>%34\u2019\u00fc sistem taraf\u0131ndan otomatik olarak belirleniyor.<\/strong> Bu kullan\u0131c\u0131lar\u0131n ya\u015fad\u0131\u011f\u0131 sorunlar, proaktif aksiyonlarla hen\u00fcz <strong>\u015fikayet olu\u015fmadan \u00e7\u00f6z\u00fcme<\/strong> kavu\u015fturuluyor. Vakalar\u0131n yar\u0131s\u0131nda sorunlar tamamen otomatik m\u00fcdahalelerle giderilirken di\u011fer yar\u0131s\u0131nda saha ekiplerinin devreye girmesiyle \u00e7\u00f6z\u00fcm sa\u011flan\u0131yor. B\u00f6ylece olas\u0131 kesintiler ve kalite d\u00fc\u015f\u00fc\u015fleri, m\u00fc\u015fteri deneyimine yans\u0131madan ortadan kald\u0131r\u0131labiliyor.<\/p>\n<figure> <span> <img decoding=\"async\" src=\"https:\/\/ekamu.net\/wp-content\/uploads\/2026\/02\/vodafonedan-ev-interneti-musterilerine-yeni-hizmet-sorun-onceden-tespit-edilecek-1-A4LGC2wI.jpg\"\/> <\/span> Konu hakk\u0131nda a\u00e7\u0131klama yapan Vodafone T\u00fcrkiye \u0130cra Kurulu Ba\u015fkan Yard\u0131mc\u0131s\u0131 Yago Lopez, \u015funlar\u0131 s\u00f6yledi: <em>\u201cEv \u0130nterneti deneyimini iyile\u015ftirme vizyonumuza Ak\u0131ll\u0131 M\u00fc\u015fteri Deneyimi platformumuzla devam ediyoruz. Ev \u0130nterneti m\u00fc\u015fterilerimizin ya\u015fad\u0131klar\u0131 problemleri tespit ediyor, onlar daha fark\u0131na varmadan \u00e7\u00f6z\u00fcme ula\u015ft\u0131r\u0131yoruz. Dijitalle\u015fmeyi ve yapay zek\u00e2y\u0131 her yerde kullanmaya devam ederek T\u00fcrkiye\u2019deki ev internet deneyimini geli\u015ftirme vizyonumuza h\u0131z kesmeden devam ediyoruz.\u201d<\/em> <\/figure>\n<p>\u00a0 <\/p>\n<p>Nokia Bulut ve A\u011f Hizmetleri Avrupa Ba\u015fkan Yard\u0131mc\u0131s\u0131 Fernando Rionegro ise \u015f\u00f6yle konu\u015ftu: <em>\u201c\u0130leri ba\u011flant\u0131 teknolojileri Vodafone T\u00fcrkiye\u2019nin kritik altyap\u0131s\u0131n\u0131 desteklemek i\u00e7in hayati \u00f6neme sahip. Vodafone gibi liderler bu teknolojiler i\u00e7in gerekli performans ve g\u00fcvenilirli\u011fi sa\u011flamak i\u00e7in Nokia\u2019n\u0131n bu alandaki uzmanl\u0131\u011f\u0131na itimat ediyor. Sabit a\u011flar i\u00e7in Yapay Zek\u00e2 Destekli Analitik \u00e7\u00f6z\u00fcm\u00fcm\u00fcz, Vodafone T\u00fcrkiye&#8217;ye ba\u011flant\u0131 sorunlar\u0131n\u0131 proaktif olarak tespit etme, giderme, ev i\u00e7i Wi-Fi optimizasyon ve operasyonel otomasyon yetene\u011fi sa\u011flayarak \u00f6nemli bir farkl\u0131la\u015fma f\u0131rsat\u0131 sunuyor.\u201d<\/em><\/p>\n\n<p><span style=\"display: block; width: 343.125px; color: rgb(55, 58, 60); font-size: 14px; background-color: rgb(255, 249, 236);\"><\/span><\/p>\n<p>Kaynak :\u00a0<span style=\"background-color: rgb(255, 249, 236); color: rgb(55, 58, 60); font-size: 14px;\">https:\/\/www.donanimhaber.com\/vodafone-ve-nokia-dan-ev-interneti-musterilerine-yeni-hizmet&#8211;202539<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vodafone, ev interneti hizmetlerinde m\u00fc\u015fteri deneyimini ileri ta\u015f\u0131mak amac\u0131yla Nokia i\u015f birli\u011fiyle geli\u015ftirdi\u011fi Ak\u0131ll\u0131 M\u00fc\u015fteri Deneyimi Platformu\u2019nu devreye ald\u0131. Yeni sistemle birlikte, ev i\u00e7i internet performans\u0131 anl\u0131k olarak analiz edilerek &#8230;<\/p>\n","protected":false},"author":1,"featured_media":122270,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[2502,752,7374,617,1151],"class_list":["post-122269","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-teknoloji","tag-cozum","tag-internet","tag-musteri-deneyimi","tag-sorunlar","tag-vodafone"],"_links":{"self":[{"href":"https:\/\/ekamu.net\/index.php\/wp-json\/wp\/v2\/posts\/122269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ekamu.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ekamu.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ekamu.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ekamu.net\/index.php\/wp-json\/wp\/v2\/comments?post=122269"}],"version-history":[{"count":1,"href":"https:\/\/ekamu.net\/index.php\/wp-json\/wp\/v2\/posts\/122269\/revisions"}],"predecessor-version":[{"id":122273,"href":"https:\/\/ekamu.net\/index.php\/wp-json\/wp\/v2\/posts\/122269\/revisions\/122273"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ekamu.net\/index.php\/wp-json\/wp\/v2\/media\/122270"}],"wp:attachment":[{"href":"https:\/\/ekamu.net\/index.php\/wp-json\/wp\/v2\/media?parent=122269"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ekamu.net\/index.php\/wp-json\/wp\/v2\/categories?post=122269"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ekamu.net\/index.php\/wp-json\/wp\/v2\/tags?post=122269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}